Terms & Conditions

About these Terms and Conditions

In these Terms and Conditions "we" and "us" means Duckids.com.au - ABN: 74 804 315 680 of 440 Beaconsfield Terrace, Brighton QLD 4017 and "you" and "your" means you the customer.

These Terms and Conditions together with your order constitute the entire Contract between us and you for the supply of Products. No other Terms and Conditions will apply. The Contract cannot be varied unless we agree to vary it in writing or by email prior to the event.

Legal Capacity to Transact

If you are under the age eighteen (18) years you can not place orders with Duckids.com.au.

By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years. Any orders placed and accepted by us will be deemed to be by persons over the age of eighteen (18) years.

Should Duckids.com.au suffer any damage or other losses as a result of a transaction entered into by a minor, Duckids.com.au reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with Duckids.com.au.

Placing Your Order

You may place your order by filling in the order form on this website.When you place your order, we will issue you with an order number. We will do this by email. By placing an order, you make an offer to us to purchase the products you have selected based on these Terms and Conditions.

We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your order after payment is received we will contact you by email.

Duckids.com.au reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.


Payment Methods and Processing

Duckids.com.au accepts PayPal, Visa and MasterCard only. Orders placed on a weekend or a public holiday will not begin payment processing until the next business day.Business days are Monday through Friday, excluding Victorian public holidays. We process credit card and PayPal payments after you click the "Submit My Order" button. For credit card and PayPal payments we will email a tax invoice to you with your order confirmation. Your tax invoice is your proof of purchase.Please Note: We will not accept credit cards issued by banks outside of Australia. Our preference in this instance is payment via PayPal. Debit cards and cheque cards have daily spending limits that may substantially delay the processing of your order. You may be required to provide further identification for additional security reference checks.

If your PayPal payment is funded by an echeque this may substantially delay processing by up to 7 days prior to processing your order while payment clears.


GST

All prices quoted on this website are inclusive of GST except for items that are exempt from GST. Items that include GST, and the total GST paid will be clearly marked on the invoice.


Prices

Duckids.com.au always seeks to list Products with the most competitive prices.Duckids.com.au reserves the right to change prices for Products displayed at the Duckids.com.au website at any time.


Supply of Products

Subject to these Terms and Conditions, we will supply to you the Products indicated on your order confirmation. When your order items have been dispatched, we will email you to confirm shipment of each item including a tracking number for each item.


Refund Policy

If you find that the goods were damaged in transit or were faulty in some manner, please contact us within 24 hours of receiving the goods. We will organise for the return of the goods and arrange a credit towards your next purchase or send a replacement product. Customer will incur the cost of return postage and be credited the purchase price only.


Delivery Charges

Shipping is charged at the listed prices to any location within Australia & New Zealand. Duckids.com.au reserves the right to change prices for delivery at any time. Delivery charges for orders to be sent outside Australia are subject to confirmation at the time the order is placed.

Please see the Australia Post website for all terms and conditions of delivery of parcels. www.australiapost.com.au


Tracking Numbers

Small Parcels may not having tracking numbers. If only 1 item is purchased a tracking number might not be made available. Only larger parcels will recieve a tracking number. This is at the discretion of Duckids. If you require a Tracking number please advise Duckids staff via the notes field on checkout.


Delivery Times

At Duckids.com.au we care about our customers level of satification but it is your obligation to enter the correct delivery address details at time of ordering from Duckids.com.au. If you enter the wrong address, Duckids.com.au is not obliged to re-send the order to the correct address at our expense. We will arrange for the delivery of your order with 3 working days. Unfortunately, we are unable to guarantee time of delivery. It is the responsibility of the customer to inform us if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with Australia Post to ensure delivery occurs as soon as possible - This missing parcel will be tracked by Australia post where possible, after 14 days a missing parcel form and enquiry will be formally lodged on your behalf by Duckids to assist locating the item. Duckids.com.au will not be held liable for any loss or damage resulting from late delivery.

Please see the Australia Post website for all terms and conditions of delivery of parcels. www.australiapost.com.au. All free shipping parcels will be delivered by Australia Post and are covered under the Australia Post Terms and Conditions.

Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

All orders on this website are processed within 48 hours. If there are any unforeseeable delays, you will be contacted by the Duckids Customer Service Team. Orders will be shipped to you by Australia Post.

Orders sent with Australia Post will either be through pre paid satchels which have a tracking number. These are the only Australia Post services we use as they are capable of being traced.

With Australia Post Express we recommend that your nominated delivery address is one where someone is present to accept your delivery between the hours of 9.00am and 5.00 pm. If no-one is present to accept delivery, the satchel will be left at the door or in the letter box.

PLEASE NOTE : Once purchases have been dispatched, we cannot be held responsible for items lost or damaged in transit.

Although every effort is made to ship your order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us here.

Title and risk of loss to all products will pass to you on delivery.


Products Damaged in Transit

All orders are delivered by Australia Post or Wholesale orders by our nominated Courier Service which is an independent courier company. Please do not ASSUME that your package will be delivered by one service or another. Unless you tell us otherwise, we will choose the most appropriate delivery option as outlined above. Please consider the information below so you are aware of your obligations in relation to delivery options.

Australia Post Express satchels are NOT insurable. It is however, a much quicker service in general. Damage, loss or theft incurred as a result of using this delivery option is at the purchasers risk.


Faulty Products

Duckids.com.au is proud to offer our customers quality products. We will endeavor to supply you with product your have ordered in good condition. However, on occasion goods that are sealed within cartons may be faulty as a result of a manufacturing defect from our suppliers.


Limitation of Liability

Information on this website is provided 'as is' and we disclaim all representations, warranties and conditions, express or implied of any kind, including to the extent permitted by law, as to satisfactory quality or fitness for purpose.While we make every effort to ensure that the information contained within the website is complete, accurate and current, we expressly do not guarantee that the information is complete, accurate or current and assume no responsibility for any errors or omissions of any kind in the content of the website.

We reserve the right to amend or supplement the information supplied on this website without prior notice.

Links available on the website link to websites not maintained or controlled by us. We provide these links for your convenience and are not responsible for their content and do not endorse any pages linked to this website. This also applies to any links to which this website refers, whether directly or indirectly.

We shall not be liable to any party for any direct, indirect, special, or consequential damages or any damages whatsoever resulting from loss of use, data, profits or expense whether in an action of contract, negligence, or other action arising out of any use of our services or in connection with the use or performance of this website, or the content of this website or referred to on this website or any other website you may access through this website.


Copyright

This website and its contents are subject to copyright. Other than for the purposes of fair dealing, criticism, review, study or research, you may not copy, print or store by electronic or any other means a part or the whole of this website or its contents.


General

You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of Duckids.com.au. Any unauthorized assignment shall be deemed null and void.

If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.

Under the Trade Practices Act 1974 ("Act"), where implied conditions and warranties cannot be excluded, any liability in Duckids.com.au for breach of such conditions and warranties (other than a condition or warranty implied by section 69 of the Act) shall be limited, at the option Duckids.com.au, to the replacement of the Product(s) or the re-supply of the same Product(s); the payment of the cost of replacing the Product(s) or of acquiring equivalent Product(s).

Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition.

Duckids.com.au reserves the right to change the Terms and Conditions of sale at any time. No Duckids.com.au employee or agent has the authority to vary any of the Terms and Conditions governing any sale.


Force Majeure

Duckids.com.au shall not be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of Duckids.com.au, and Duckids.com.au shall be entitled to a reasonable extension of time for the performance of such obligations.


Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Queensland and shall be subject to the non-exclusive jurisdiction of the courts of Queensland.


Refund Policy

If you receive a product that you believe is not what was expected we will replace the item or refund your money at the discretion of Duckids.com.au. It will be your responsibility to mail the item back to our postal address in its original undamaged condition. Items of clothing must be returned with original labels attached and unwashed. There are NO Refunds or exchanges on 'sale' items. **Please print and fill in a 'Returns Form' found on the main menu and return this with your item**


Returns Policy

Faulty Returns - Duckids.com.au will always provide product returns and offer an exchange, discount, voucher, refund or repair where the product:

  • Is faulty or not to our high quality standards through no fault of the customer or
  • Is not fit for its intended purpose or
  • Does not match the sample or description.
  • We reserve the right to assess the condition and age of the returned goods prior to offering an exchange, discount, voucher, refund or repair. Returning the item will be at the customers own expense, and delivery of the new item (if valued at over $10.00) will also be charged to the customer.

    Change of Mind Returns - If you decided the product is not what you want,Duckids.com.au will not refund the cost of them item. However an exchange at your own costs for postage is available, to the total amount or more. No refunds will be given on the variance of the original transaction and the replacement total. Items of clothing must be returned with original labels attached and unwashed.

    Incorrect sizing returns - Duckids.com.au is happy to exchange the items for an exact item in a different size at anytime. Simply return the item with the returns form included and another exact item in the required size will be returned. An additional postage cost will need to be charged to the customer. Items of clothing must be returned with original labels attached and unwashed.

    **Please print and fill in a 'Returns Form' found on the main menu and return this with your item**


    Availability

    All orders for products are subject to availability. It is possible that an item you purchased on this Site is not in stock. We are truly sorry if any items you wish to purchase are not in stock. Any sold out items will have 'SOLD OUT' beside them on the statement accompanying your purchase. Your credit card will not be charged for any unavailable items.


    Colour reproduction

    We attempt to reproduce our colours as true to life as possible, but due to the nature of the printing and screen display process, sometimes garment colours may vary slightly from the colour chart or their images.


    Supply

    We reserve the right to refuse to supply any individual or company.

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