Privacy policy

Privacy Policy

Our privacy policy is simple.

We support the right of personal privacy and corporate security on the Internet. Duckids.com.au is proud of our ongoing commitment to responsibly manage and treat with the utmost respect and confidentiality any individuals personal information collected during a transaction with Duckids.com.au. We value the trust our customers have placed in us in providing any personal information, and limit the collection and use to maintain a superior level of service to our customers. We use the information gathered to enable your account and to enhance your online experience.

Duckids.com.au will not sell our database of customer details or details about customers to a third party. We keep all information you provide us with completely confidential, regardless of how the information was provided (web, email, phone, fax, or written correspondence). We agree not to sell, rent, share or release this information to any other individual, entity or third party, for any reason, without the specific written consent of the customer; with exception as required by law, regulation or governmental authority. All personal information submitted for billing and record keeping purposes will be kept strictly confidential and used solely for internal purposes by our staff, authorised affiliates; for the strict purpose for which it was intended, and for the benefit of the customer.

Only those employees with relevant business duties (i.e. support staff) may access personal information, and only to perform their required duties. They are subject to dismissal for any privacy violation.

National Privacy Principles

We are bound by and comply with the National Privacy Principles, as provided in the Federal Privacy Act 1988.

Security Information We have strict security measures in place to keep your privacy protected and your information confidential at all times.

Duckids.com.au may release customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of our users, or others.

When you place an order through Duckids.com.au we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully.

We do use cookies, but only to track anonymous usage of our website. Your visit is entirely private and anonymous. "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use our website.

Your Consent By using our website, Duckids.com.au, you consent to the collection and use of this information by us. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Secure Transactions

We offer Credit Card processing, Paypal and Direct Deposit only. Credit Card payments are made directly through an additional page managed by Commbank 128 bit SSL Encryption software to insure your personal details are kept safe. None of your payment details are stored, this ensures you will be shopping safely with Duckids.com.au.

Contact Information

We invite you to contact us if you have questions about this policy. You may contact us by mail at the following addresses:

Duckids
ABN: 74804315680

440 Beaconsfield Terrace, Brighton, Queensland, 4017

Phone: 0458616436 (Business Hours Only)


Changes to our Privacy Policy

From time to time it may be necessary for us to revise our privacy policy. Any changes will be in accordance with the Privacy Act 1988 and the National Privacy Principles.

If you require any further information about the Privacy Act 1988 and the National Privacy Principles, you can visit the Federal Privacy Commissioner's website at www.privacy.gov.au

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